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  • How much in advance should we call to place an order?
    For ice-creams, it's 2 days in advance. For cupcakes & cakes, it's 3-5 days in advance. For cookies & brownies, it's 2 days in advance. General orders can be placed by sending an email to ilovesugaralley@gmail.com OR sending a text to us. In case of urgent requests (orders to be delivered the next-day), we suggest just call us ASAP! Please note, based on our load during that day/week, we may charge an additional rush fee for the order.
  • Do you make egg-free, gluten-free, dairy-free or sugar-free desserts?"
    Absolutely! Please let us know your preference during placing the order, and we will serve you as you like :)
  • When & how do I make the payment?
    If orders are in the range of $$$, we take 25% payment in advance. For orders less than $$$, you can pay post delivery or pick-up. We accept Cash, Zelle, PayPal or Venmo.
  • Where are you located and where do you deliver?
    We are located in South Bay Area and we deliver in all of the Bay Area (for a small fee). We offer contactless pick-up as well from our South Bay location.
  • Do you have monthly subscription service?
    We are working on that currently & will soon have this available :)
  • Do you take party / catering orders?
    Yes, absoutely! Just that we will require a heads up for that at-least 3 weeks in advance
  • What precautions are you taking during COVID-19?
    We are following the guidelines as recommended by CDC. All our raw products are delivered to our site/home. We offer contactless delivery and pick-up for all our products.
  • Why can't you deliver a dessert on the same-day?
    We don't pre-make and stock our desserts. All our desserts are freshly made and made from scratch and hence we cannot promise same day delivery.
  • I don't see my favorite flavor in the dessert I wanted. What should I do?
    Very Simple. Please tell us what you want, and we will make/customize the dessert exactly as you want!
  • Which social platforms are you on?
    Follow us on Instagram: https://www.instagram.com/thesugaralley/ Like us on Facebook: https://www.facebook.com/The-Sugar-Alley-104986597841583/
  • Where can I write you a review?
    Write us your review on Google or Yelp. https://g.page/the-sugar-alley/review?gm https://www.yelp.com/biz/the-sugar-alley-san-jose
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